DASHEN BANK NEW VACANCY

Dashen Bank invites qualified applicants for the following vacant job positions.

Dashen Bank is one of the most renowned leading financial giants in the industry. Dashen Bank has received several accolades for its operation and financial achievements. Dashen is also known for introducing breakthrough technologies to the financial industry.

Position 1:Senior Customer Service Officer – Cash I-For Branches under Adama District

Job Description

Senior Customer Service Officer – Cash I-For Branches under Adama District

DB/ Vacancy-0166/23

Job Summary

• The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements
Academic & Professional Qualification

• Bachelor Degree in a commercial enterprise related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any different equivalent fields

Experience

• At least four (4) years of banking experience

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, along with ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focal point and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical questioning and problem solving skills.

• Personal motivation and power exhibited through commitment to difficult work, continuous improvement and fulfillment of goals.

• Good customer relationship management competencies (internal and external customers).

• Risk awareness and focal point – demonstrates understanding of risk administration practices, standards and regulatory

requirements.

Required Technical Competency

• Understands the basic mechanisms of usual financial products and services.

• Good information of Bank’s accounting and procedures.

• Ability to respond to basic customer enquiries and instructions and the capability of advising and resolving most problems and requests.

• Excellent command of Microsoft Excel and good command of Microsoft Visio.

Language Ability: –

• Ability to communicate in nearby languages is an added advantage.

Female applicants are highly encouraged to apply.

Place of Work: –

• For Adama Cluster (Adama, Dera, Olenchiti, Modjo, Bishoftu, Koka, Alemtena, Meki, Doni).

• For Arerti Cluster (Arerti, Balchi, Ejere, Metebila).

• For Assela Cluster (Assela, Eteya, Kersa, Huruta, Sagure,  Ogolcho).

• For Bekoji Cluster (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro).

• For Arsi Robe Cluster (Arsi Robe, Ticho, Adele, Diksis, Gesgar).

• For Awash Sebat Kilo Cluster (Metehara, Awash sebat kilo, Awash Ariba, Mieso, Gewane).

• For Abomsa Cluster (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha).

Apply here for psition 1
https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hUN1VZUzQ3QlhMOVJUMDFDRUlDOFRWRTNXTC4u

Position 2: Branch Manager Grade I for Branches under Adama District

Job Description

Branch Manager Grade I for Branches under Adama District  

DB/ Vacancy-0164/23

Job Summary

• The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.

• The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

Job Requirements

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

• Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.

Behavioral Competency

• Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.

• Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.

• Strong business acumen.

• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.

• Strong interpersonal skills and ability to relate with and manage multi-cultural teams.

• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.

• Strategic thinking and problem-solving skills.

• Analytical and creative thinking skills.

• Strong persuasion and negotiation skills.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

• Effective stakeholder management.

Required Technical Competency

• Understand the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Good command of Microsoft Office package.

• Good command of Core Banking System and other In house software’s

• Project management skills

Female applicants are highly encouraged to apply

Language Ability: –

• Ability to communicate in local languages is an added advantage.

Female applicants are highly encouraged to apply.

Place of Work: –

• For Adama Cluster (Adama, Dera, Olenchiti, Modjo, Bishoftu, Koka, Alemtena, Meki, Doni).

• For Arerti Cluster (Arerti, Balchi, Ejere, Metebila).

• For Assela Cluster (Assela, Eteya, Kersa, Huruta, Sagure,  Ogolcho).

• For Bekoji Cluster (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro).

• For Arsi Robe Cluster (Arsi Robe, Ticho, Adele, Diksis, Gesgar).

• For Awash Sebat Kilo Cluster (Metehara, Awash sebat kilo, Awash Ariba, Mieso, Gewane).

• For Abomsa Cluster (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha).

Apply here for position 2
https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hUNVZLUVJHQ0RTVTBOMFk2WTMyNUw2OTJKTS4u

Position 3:Customer Service Manager I -For Branches under Adama District Office

Job Description

Customer Service Manager I -For Branches under Adama District Office

DB/ Vacancy-0165/23

Job Summary

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

• Minimum of Six (6) years banking experience

Required Behavioral & Leadership Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill

•  Action oriented

• Quality focus and attention to detail

• Professionalism and integrity in line with Dashen Bank Values

• ·Good oral and written communication skills

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external)

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

•  Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

•  Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

•  Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

•  Project management skills

Language Ability: –

• Ability to communicate in local languages is an added advantage.

Female applicants are highly encouraged to apply.

Place of Work: –

• For Adama Cluster (Adama, Dera, Olenchiti, Modjo, Bishoftu, Koka, Alemtena, Meki, Doni).

• For Arerti Cluster (Arerti, Balchi, Ejere, Metebila).

• For Assela Cluster (Assela, Eteya, Kersa, Huruta, Sagure,  Ogolcho).

• For Bekoji Cluster (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro).

• For Arsi Robe Cluster (Arsi Robe, Ticho, Adele, Diksis, Gesgar).

• For Awash Sebat Kilo Cluster (Metehara, Awash sebat kilo, Awash Ariba, Mieso, Gewane).

• For Abomsa Cluster (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha).

Apply here for psition 3
 https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hUN0YzTzZZWU9MTFA3NzY5VlI4RlJUU0NWMi4u

Position 4:System Development Engineer

Job Description

System Development Engineer

DB/ Vacancy- 0168/23

Job Summary

• The role holder will be responsible for the design, architecture, and development of in house digital solutions/platforms, and provide high levels of system support. The Engineer must be able to interpret and articulate business needs and demonstrate competency in providing business solutions.

Academic & Professional Qualification

• Bachelor’s Degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

Job Requirements

Experience

• Minimum of six (6) years relevant experience

Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.

• Proven experience with systems planning, security principles, and general software management best practices.

• Excellent understanding of the organization’s goals and objectives.

• Knowledge of applicable data privacy practices and laws.

• Extensive experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.

• Hands-on knowledge of configuration management tools.

• Experience in VMware virtualization design, build and administration.

• Experience with SQL administration and SQL toolsets.

Apply here for position 4
https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDW_OL8N5OFSdIgHlBIAmJ5sdUREYxSzdFSU5SVkRTS1MyQVZaTERISEo4UC4u

Position 5:Information System Quality Assurance Engineer

Job Description

Information System Quality Assurance Engineer

DB/ Vacancy- 0169/23

Job Summary

• Information System Quality Assurance Engineer is responsible for planning, executing, and monitoring quality assurance activities to ensure software systems and applications meet high-quality standards and user requirements. In addition, the role holder is responsible for quality assurance planning, test planning and execution, defect tracking and management, process improvement, documentation and reporting, collaboration and communication with cross-functional teams, compliance with standards and regulations, and continuous learning and skill development.

Academic & Professional Qualification

• Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

• Banking business knowledge is an added advantage

Job Requirements

Experience

• At least Six (6) years’ relevant experience

Behavioral Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill

• Action oriented

• Quality focus and attention to detail

• Professionalism and integrity in line with Dashen Bank Values

• Good oral and written communication skills

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external)

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Strong knowledge of software QA methodologies, tools, and processes.

• Experience in writing clear, concise, and comprehensive test plans and test cases

• Experience with performance and/or security testing

• Proficient ability to capture and document software requirements.

• Experience in all areas of the Software Development: including designing, coding, testing, debugging, configuring, and documenting software.

• Working knowledge of software quality assurance approaches, tools, and processes SQL and scripting skills are required.

• Work experience in application development and quality assurance.

• Practical knowledge of software testing tool (s)

Apply here for psition 5
https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDW_OL8N5OFSdIgHlBIAmJ5sdUQUtJSDlGTjZZMU1QQVJZQlVNVlk3RUlKSi4u

Position 6: Network Engineer

Job Description

Network Engineer

DB/ Vacancy- 0170/23

Job Summary

• The Network Engineer is primarily responsible for the management of corporate network infrastructure including corporate firewalls, routers and switches. He/she is responsible for configuring, maintaining, supporting and optimizing all new and existing network hardware, software and communication links. S/he also troubleshoots network performance issues as well as analyzes network traffic and provides capacity planning solutions.

• The Network Engineer’s role is to ensure the stability and integrity of in-house voice, data, video and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization.

• The role holder will also analyze and resolve network hardware and software problems in a timely and accurate fashion.

Academic & Professional Qualification

• BSc. degree in Information Technology, Computer Science, Computer Information System, Electrical and Computer  Engineering or any other equivalent field.

• Relevant professional qualifications and certifications such as CCNA CCNP and Collaboration System are an added advantage.

Job Requirements

Experience

• At least six (6) years’ post qualification experience in a similar role.

Behavioral Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill

• Action oriented

• Quality focus and attention to detail

• Professionalism and integrity in line with Dashen Bank Values

• Good oral and written communication skills

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external)

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.

• Proven experience with network capacity planning, network security principles, and general network management best practices.

• Proven experience with VOIP phone systems.

• Excellent hardware troubleshooting experience.

• Competence with testing tools and procedures for voice and data circuits.

• Excellent understanding of multi-disciplinary nature of IT solutions.

• Experience with regulatory compliance issues, as well best practices in application and network security.

• Project management skills.

• Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.

Apply here for position 6
https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDW_OL8N5OFSdIgHlBIAmJ5sdUMzRBVEpCNDFGMkNUMlU5NEVPWU5PRk9BVC4u

Deadline: Aug 4, 2023

How to Apply:

Interested and qualified applicants should apply through the Above Microsoft Application form links, And follow the below guidelines.

Applicants should fill all the details on the vacancy application form in each jobs and make sure you submit after completing all the questions.

Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV). and upload to ethiojobs vacancy application website.

CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).

NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply

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